Only ServiceNow® reduces costs while improving customer satisfaction through proactive call prevention, having the right teams connected to troubleshoot problems, and having the ability to enjoy an exceptional user experience without extra effort on a single platform.
CSM
Customer Service Management
Be a customer service superstar.
It creates an excellent customer experience, from problem creation to resolution.
More than 70% of customers prefer self-service to solve problems.
Connects all teams to solve problems quickly and intelligently.
Eliminates closed environments and automates customer service processes across all departments to diagnose and resolve problems quickly.
Increases customer satisfaction
Provides personalized self-service options and automates common customer responses, minimizing repetitive work at the Help Desk.
Increase the efficiency of your Help Desk
Solve your customers’ problems faster and minimize costs by connecting customer service with other departments of the company.
Improve products and services
Analyze trends and monitor products and services in order to identify problems and notify customers in a preventive way. Get ahead of your customers’ comments.
Increases customer satisfaction
Provides personalized self-service options and automates common customer responses, facilitating customer service and minimizing repetitive work at the help desk.
Increase the efficiency of your help desk
Solve your customers’ problems faster and minimize costs by connecting customer service with other departments of the company, thus giving quick and useful answers, with excellent service.
Improve products and services
You will be able to analyze trends and monitor your products and services in order to identify problems and notify customers in a preventive way. Get ahead of your customers’ comments.
ServiceNow® Customer Success Stories
NICE goes beyond CRM and drives customer service success with ServiceNow®.
Customer
Nice
Headquarters
Ra’anana, Israel
Industry
Media & Technology
Employees
10,000 to 50,000
80%
Open cases with self-service destination
8
Times faster the ticket opening
$450 K
Cost savings per year
With CSM, ServiceNow® was able to provide us with a very flexible base on which we were able to provide modern customer service capabilities within our company”
Eyal Lubin
Director of Global Service Operations
If you want to know more about the case click here.
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